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Cancellation & Refund Policy

At Bharakatiya, we value your trust and strive to provide you with a smooth shopping experience. Please read the following carefully to understand our refund, return, and cancellation policies.

Under What Conditions Can I Return or Replace My Product?

You may request a return or replacement within 7 (seven) days of delivery only under the following circumstances:

  • Wrong product delivered

  • Expired product received

  • Incomplete order (missing products)

Under What Conditions Will Return/Replacement Requests Not Be Accepted?

We will not be able to accept return/replacement requests if:

  • The product is opened, used, or altered

  • The original packaging (cartons, labels, etc.) is missing

  • The request is raised after 7 days from delivery

  • Damaged/missing product is reported after 2 days from delivery

How Are Returns Processed?

  • Once a return request is initiated, our courier partners will pick up the item within 5–7 business days.

  • The returned product will undergo a quality check by our team.

  • After successful inspection, a refund or replacement will be initiated as per your request and eligibility.
    The replaced product will be delivered within 7-10 days

 Please note: For missing product claims, we may verify using our packing records/videos, and clear images of the received kit must be shared with us.

Cancellation Policy

  • You may cancel your order before it reaches the “Ready to Ship” status by logging into your account and selecting the CANCEL option in the order details, or by contacting us at info@bharakatiya.com.

  • Bharakatiya reserves the right to cancel any order at any time without prior notice. In some cases, we may contact you for verification before dispatching the order.

Refund Policy

How Will I Receive My Refund?

  • Prepaid Orders: Refunds will be credited to the original payment method (bank account, credit/debit card, UPI, etc.).

  • Cash on Delivery (COD) Orders: Customers will need to provide valid bank account details for the refund to be processed via bank transfer.

How Long Does It Take to Receive a Refund?

  • Refunds for canceled orders are processed within 7 business days of approval.

  • For returned orders, refunds are processed within 14 business days after the product is received and successfully passes our quality check.

Refund Crediting Timeline:
Once your refund has been processed, the amount will be credited to your original mode of payment within 5–7 business days. However, the exact time for the refund to reflect depends on your bank, card issuer, or payment provider. In certain cases, it may take up to 10 business days (or as per your bank’s billing cycle) for the refund to appear in your account statement.

You will receive an email/SMS confirmation once the refund has been initiated. If you do not see the amount credited within the expected timeframe, we recommend checking with your bank/payment provider first. For further assistance, you can always reach out to us at info@bharakatiya.com.

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